FAQ

What wax do you use?

We use two types of candle wax, neither contains paraffin:

• 100% soy wax
• 100% coconut + rapeseed wax.

We tailor the wax to the oil, to ensure the candle provides the best burn and scent throw.

 

How long a burn can I expect?

You can expect approx 40 hours burn (often more) from each classic sized candle and 12-15 hours for a Mini sized candle. Your candle will perform at its best when following the candle care information stated on each product page.

 

Are your candles vegan?

Yes! They are 100% vegan. We only use plant based wax and fragrance oils.

 

Do you use fragrance or essential oils?

We use high quality fragrance oils. This gives us the freedom to produce the scent experiences we want to offer.

There's no right or wrong when choosing between essential oils or fragrance oils. Essential oils can be tricky to get to perform as desired in candles and may be harmful to pets, which is why we have chosen to use fragrance oils.

 

Where do you ship? 

We currently ship to Great Britain only, this is due to fairly complicated regulation when shipping scented candles to the European Union and to Northern Ireland. 

 

What delivery option?

We ship using Royal Mail 48h service, you should receive your candle in 2-3 working days from placing your order. 

 

What happens if I'm not happy with the candle? 

If for any reason you are not satisfied with your candle, please get in touch with us at info@soleistudios.com and we'll make sure to turn that experience around.